Collections Administrative Support Specialist
Temple, TX Temple, TX Full-time Full-time $18 an hour $18 an hour Do you have Collections experience and strong Microsoft Excel skills? Do you thrive in a fast-paced environment? Have a strong desire to learn and grow your professional career in Banking? Then apply to our Collections Administrative Support Specialist position now! Pay starts at $18 per hour! Texell was named one of the Best Credit Unions to Work for in the nation by the Credit Union Journal.
Texell has been honored with the Excellence in Lending Award from CUNA Mutual Group, the Desjardins Adult Financial Literacy Award from the Texas Credit Union League, the Best Bank/Credit Union by the readers of the Temple Daily Telegram, Best Credit Union by the readers of the Killeen Daily Herald and the Belton Journal and consistently earns the highest five-star, superior rating for financial soundness from Bauer Financial.
As a Collections Support Specialist, you will:
Have relevant collections experience and be comfortable with manual systems (we do not use an auto dialer or scripts).
Call members to collect on past due balances.
Preserve the credit union's assets by collecting on delinquent accounts in early stage delinquency with all loan types such as secured, unsecured, and credit cards.
Possess excellent attention to detail skills and organization skills.
Handle response to tickets, emails, voicemails in a timely manner.
Process credit life and disability claims and GAP claims.
Post Trustee payments, initiate repossessions, and work collateral through the liquidation process.
Maintain a positive attitude, be team oriented, able to accept constructive criticism, and treat each and every member with the compassion and respect they deserve.
We are looking for someone who has:
Graduated high school or equivalent.
Relevant Collections experience (required).
The ability to thrive in a very fast-paced and sometimes stressful environment.
Stable work history - we like to see candidates that have been in roles for 2
years or more.
Previous call center or teller experience (preferred).
Strong analytical, negotiation and problem-solving skills.
Ability to persuade others to take a specific outcome.
Sound decision-making skills and intuitive natured to think on your feet.
Proficiency with Microsoft 365 products, with strong knowledge of Excel.
Experience with working in multiple systems at one time - comfortable navigating various platforms and computer equipment.
Has flexibility to work shifts during the week between 8-6 with occasional Saturdays.
We want you to know:
Texell offers an excellent benefits package, including health, dental, vision, 401K with a dollar for dollar match up to 6%, paid vacation time, and paid sick leave! Vacation and sick time accruals start on your 1st day with the credit union.
Texell holds company events such as Yearly Awards Banquet, Employee Family Day, Back to School Supplies for your Kids, and more! We participate in sporting events such as the annual Corporate Challenge! Texell is passionate about helping our community and we volunteer for several events each month with our team called Texell Serves.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
Texell has been honored with the Excellence in Lending Award from CUNA Mutual Group, the Desjardins Adult Financial Literacy Award from the Texas Credit Union League, the Best Bank/Credit Union by the readers of the Temple Daily Telegram, Best Credit Union by the readers of the Killeen Daily Herald and the Belton Journal and consistently earns the highest five-star, superior rating for financial soundness from Bauer Financial.
As a Collections Support Specialist, you will:
Have relevant collections experience and be comfortable with manual systems (we do not use an auto dialer or scripts).
Call members to collect on past due balances.
Preserve the credit union's assets by collecting on delinquent accounts in early stage delinquency with all loan types such as secured, unsecured, and credit cards.
Possess excellent attention to detail skills and organization skills.
Handle response to tickets, emails, voicemails in a timely manner.
Process credit life and disability claims and GAP claims.
Post Trustee payments, initiate repossessions, and work collateral through the liquidation process.
Maintain a positive attitude, be team oriented, able to accept constructive criticism, and treat each and every member with the compassion and respect they deserve.
We are looking for someone who has:
Graduated high school or equivalent.
Relevant Collections experience (required).
The ability to thrive in a very fast-paced and sometimes stressful environment.
Stable work history - we like to see candidates that have been in roles for 2
years or more.
Previous call center or teller experience (preferred).
Strong analytical, negotiation and problem-solving skills.
Ability to persuade others to take a specific outcome.
Sound decision-making skills and intuitive natured to think on your feet.
Proficiency with Microsoft 365 products, with strong knowledge of Excel.
Experience with working in multiple systems at one time - comfortable navigating various platforms and computer equipment.
Has flexibility to work shifts during the week between 8-6 with occasional Saturdays.
We want you to know:
Texell offers an excellent benefits package, including health, dental, vision, 401K with a dollar for dollar match up to 6%, paid vacation time, and paid sick leave! Vacation and sick time accruals start on your 1st day with the credit union.
Texell holds company events such as Yearly Awards Banquet, Employee Family Day, Back to School Supplies for your Kids, and more! We participate in sporting events such as the annual Corporate Challenge! Texell is passionate about helping our community and we volunteer for several events each month with our team called Texell Serves.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
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