Call Center Manager (CSM) - Onsite Temple Texas $60K Annual
3.
4 Temple, TX Temple, TX Full-time Full-time $60,000 a year $60,000 a year 20 hours ago 20 hours ago 20 hours ago Experience Minimum 2 years of demonstrated operation project manager experience.
Job
Responsibilities:
Planning & executing the supply chain management process including but not limited to hiring & Training, operations, career progression and retention of the employees Manage performance of the team Deliver on SLA commitments based on the contract Meet and exceed customer satisfaction goals Daily/Weekly/Monthly/Quarterly reporting of SLA performance Proactive management of business/operations trends Forecasting business volume & capacity planning Formulate continuous improvement plan Coordinate with IT team to fix all IT related issues Client Management:
Ensure client management with 100 referenceable customers.
Daily/Weekly/Monthly/Quarterly operations and business reviews with stakeholders Set and manage client expectations Identify potential new business opportunities To take complete ownership of the cases and to take feedback on negative surveys To handle deviations and carry out risk analysis Quality Management Create and improve process guidelines and framework Drive adherence and compliance to organizational / quality standards Formulate action plans for consistent service delivery quality Create preventive and corrective action plans on customer or Client comments /feedback Operations Management Set and review KRA's for the team, align their goals to the overall objectives of the organization / client Daily/Weekly/Monthly/Quarterly operations review with internal and external stakeholders Capacity / Resource planning and management Liaison with cross functions across the organization addressing the needs of the team members To own corporate initiatives aimed at operational improvement (SIP/Best practices/Audit documentation etc.
) Business continuity planning & risk management Partner with Analytics Team to drill down on trends and create plans for improvement and Client education Skill Development:
Addressing skill gaps in Product / Process / Technology / Communication Mentor Leads & Managers / Triads & coaching development Plan relevant training programs working with respective groups css_spon Job Type:
Full-time Salary:
$60,000.
00 per year
Benefits:
401(k) Dental insurance Employee assistance program Flexible spending account Health insurance Life insurance Paid time off Referral program Vision insurance Schedule:
Day shift Holidays Weekends as needed Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
4 Temple, TX Temple, TX Full-time Full-time $60,000 a year $60,000 a year 20 hours ago 20 hours ago 20 hours ago Experience Minimum 2 years of demonstrated operation project manager experience.
Job
Responsibilities:
Planning & executing the supply chain management process including but not limited to hiring & Training, operations, career progression and retention of the employees Manage performance of the team Deliver on SLA commitments based on the contract Meet and exceed customer satisfaction goals Daily/Weekly/Monthly/Quarterly reporting of SLA performance Proactive management of business/operations trends Forecasting business volume & capacity planning Formulate continuous improvement plan Coordinate with IT team to fix all IT related issues Client Management:
Ensure client management with 100 referenceable customers.
Daily/Weekly/Monthly/Quarterly operations and business reviews with stakeholders Set and manage client expectations Identify potential new business opportunities To take complete ownership of the cases and to take feedback on negative surveys To handle deviations and carry out risk analysis Quality Management Create and improve process guidelines and framework Drive adherence and compliance to organizational / quality standards Formulate action plans for consistent service delivery quality Create preventive and corrective action plans on customer or Client comments /feedback Operations Management Set and review KRA's for the team, align their goals to the overall objectives of the organization / client Daily/Weekly/Monthly/Quarterly operations review with internal and external stakeholders Capacity / Resource planning and management Liaison with cross functions across the organization addressing the needs of the team members To own corporate initiatives aimed at operational improvement (SIP/Best practices/Audit documentation etc.
) Business continuity planning & risk management Partner with Analytics Team to drill down on trends and create plans for improvement and Client education Skill Development:
Addressing skill gaps in Product / Process / Technology / Communication Mentor Leads & Managers / Triads & coaching development Plan relevant training programs working with respective groups css_spon Job Type:
Full-time Salary:
$60,000.
00 per year
Benefits:
401(k) Dental insurance Employee assistance program Flexible spending account Health insurance Life insurance Paid time off Referral program Vision insurance Schedule:
Day shift Holidays Weekends as needed Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
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