Program Support Assistant/OA

The Organizational Location of the Position is Veteran Health Education, Education Service, Central Texas Veterans Health Care System (CTVHCS), Temple, Texas.
The Administrative Support Assistant for Veteran Health Education Service (VHES) serves as the liaison for Central Texas Veterans Health Care System (CTVHCS) to include Waco, Temple, Austin sites, College Station, Cedar Park, Brownwood, LaGrange and Palestine Community Based Outpatient Clinics.
The incumbent works independently with a general review by the Veteran Health Education Coordinator (VHEC) for technical soundness and conformity to VA regulations and CTVHCS policies and procedures.
The Primary Purpose of the Position is to provide a wide range of clerical and administrative support duties for Veteran Health Education, Education Service.
These include but are not limited to:
o Scheduling/cancelling patient appointmentso Taking the minutes for staff meetingso Serves as a resource for the recorder of the Veteran Education Committeeo Maintains the calendar for the VHEC, office operations, and problem resolutionso Demonstrate initiative in resolving scheduling conflictso Take initiative to personally compose replies to routine correspondence using correct format, conformance with procedural instructions, correctness of grammar, typographical accuracy and required attachmentso Maintain suspense records on all correspondence and action documents and follow up to ensure timely responseso Perform information searches, summarizes the information, and assembles information as required from files and documents as requestedo Provide follow up on required actions and informs VHEC of status/pending deadlineso Maintain a complete administrative filing system, consisting of correspondence, policies, reports, management procedures, manuals, bulletins, etc.
o Assemble statistical and narrative data from files for preparation of various reportso Procure patient education printed materials and enters in the IFCAPo Complete electronic orders for equipment and computerized patient education materialso Manage the Fund Control Point budgeto Order equipment and patient education materials, collaborating with vendors and purchasing agents as neededo Inform the VHEC of the current budget, contract renewals and materials/equipment orderedo Prepare monthly budget reporto Assist in the planning, scheduling and coordinating of volunteers and provide direct supervision, guidance and work directiono Serve as the liaison between the VHEC, VHES and other areas of CTVHCSo Assist staff in compiling work flow data for trending analysis, establishing new policies and identifying and achieving strategic goalso Maintain patient education class schedules and assures they are available to all staffo Develops, implements, and documents procedures for data collectionWork Schedule:
Monday through Friday, 8:
00 a.
- 4:
30 p.
Position Description Title/PD#:
Program Support Assistant (OA) / 031830 This is a bargaining unit position.

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